About this role
About the Role TeleSolv Consulting is seeking an On-Call Contact Center Representative to support a state government program. This is a remote, as-needed role with hours varying based on program demand, typically between 7 am and 7 pm ET. You will interact with the public via phone, email, and chat and must follow established protocols to provide courteous, accurate information. What You'll Do
- Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
- Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
- Share only approved and verified information and ensure all communications comply with program and company policies.
- Accurately document all customer interactions in the designated system for tracking and auditing purposes.
- Stay current on changes to procedures, FAQs, and program-related information.
- Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
- Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions. What We're Looking For
- Prior high-volume contact center or customer service experience.
- Strong verbal and written communication skills.
- Ability to follow scripts and established procedures accurately.
- Strong attention to detail and documentation skills.
- Ability to work effectively in a fast-paced, public-facing environment.
- Ability to maintain confidentiality and comply with data protection requirements.
- Must be a US citizen. Nice to Have
- Experience working in a virtual or remote environment is a plus. Compensation & Benefits
- Salary: $20/hour
- Employment type: Contract, Temporary
- Location: Remote
- Company: TeleSolv Consulting