Contact Center Manager
About this role
Contact Center Manager
Our client is a rapidly growing HVAC organization seeking an experienced Contact Center Manager to take ownership of its customer contact center operations in Charlotte. This is a key leadership role for an organization that is growing quickly and looking to build the processes, technology, reporting, and infrastructure needed to support that growth.
The ideal candidate is more than a traditional call center people manager. This person will be a data-driven, proactive operator who can look at contact center performance, identify opportunities, leverage technology and AI, and work cross-functionally to improve the customer experience and overall business efficiency.
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