Contact Center Advocate II - Radiology Scheduling

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Contact Center Advocate II - Henry Ford Health

Job Title

Contact Center Advocate II - Radiology Scheduling

About the Department

Join the team at Henry Ford Health's West Bloomfield Hospital, a unique healthcare environment set on 80 tranquil acres. Our facility blends clinical excellence with a wellness-first approach, featuring ponds, a greenhouse, walking trails, and a demonstration kitchen. Located in one of Oakland County's most desirable communities, West Bloomfield Hospital offers a serene yet dynamic workplace where you can make a meaningful impact on patient care and experience.

Part Time

8:30 AM to 5 PM

Hybrid

Henry Ford West Bloomfield Hospital

6777 W Maple RdWest Bloomfield, MI 48322

Role Overview

As a Contact Center Advocate II, you will serve as the welcoming front door for all callers and customers across Henry Ford Health's services. Your role is critical in instilling loyalty, anticipating needs, and providing efficient, effective customer relationship management. You will handle multi-channel contacts, interact with physicians, administrators, patients, and other stakeholders, ensuring a seamless and positive experience for everyone you support.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Handle multi-channel contacts across all HFHS services, not limited to a specified practice group or location.
• Interact with physicians, administrators, patients, and other stakeholders to provide exceptional customer service.
• Act as a welcoming front door, instilling loyalty and anticipating customer needs.
• Provide efficient and effective customer relationship management.
• Maintain established Quality Assurance and Workforce Adherence goals.
• Utilize EPIC and other HFHS applications to support outpatient clinic operations. What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.

• Two (2) years of customer service experience.

• Six (6) months experience as a Contact Center Advocate I or one year in an outpatient clinic setting utilizing HFHS applications.

• Proficiency with EPIC.

• Strong computer skills and working knowledge of Microsoft Office products.

• Ability to communicate effectively, both verbally and in writing.

• Strong listening skills and the ability to make sound decisions. Preferred Qualifications

• Associate's degree in business or related field.

• Previous HFHS clinical/customer service experience.

What We Offer

At Henry Ford Health, we foster career growth through collaboration, mission-driven work, and continuous learning opportunities. Join a team where your contributions make a difference and where you can thrive in a supportive and innovative environment.

Join Our Team

Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare.

Qualifications

• High school diploma or G.E.D. equivalent.
• Two (2) years of customer service experience.
• Six (6) months experience as a Contact Center Advocate I or one year in an outpatient clinic setting utilizing HFHS applications.
• Proficiency with EPIC.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to communicate effectively, both verbally and in writing.
• Strong listening skills and the ability to make sound decisions.

Additional Information

Epic experience preferred