Consumer Loan Servicing Specialist

Consumer Loan Servicing Specialist

We are looking for an experienced Consumer Loan Servicing Specialist to support investor reporting and loan servicing operations for a contract opportunity in Columbus, Ohio. This position focuses on maintaining accurate remittance activity, resolving reporting issues, and supporting portfolio-level accounting and reconciliation work across mortgage servicing functions. The ideal candidate brings strong analytical judgment, advanced Excel capabilities, and a solid understanding of investor requirements, cash activity, and servicing operations.

Responsibilities

• Review loan-level reporting data, identify exceptions, and complete corrections before investor remittance deadlines.

• Produce and verify investor reporting files and remittance details for assigned servicing portfolios with a high degree of accuracy.

• Execute timely remittance-related activities in alignment with established investor rules, reporting standards, and funding requirements.

• Reconcile portfolio balances, custodial activity, and related accounting records to support accurate reporting and compliance.

• Investigate reporting variances, remittance breaks, and investor questions, then drive issues through resolution.

• Prepare cash transactions, wire activity, and general ledger support entries tied to investor reporting functions.

• Work closely with investor accounting and operational servicing teams to clear outstanding items and improve data consistency.

• Assist with portfolio transfers, new investor onboarding, loan acquisition activity, sales support, and repurchase-related tasks.

• Provide documentation, reporting analysis, and audit support for regulatory reviews, internal examinations, and compliance assessments

• At least 2 years of experience in mortgage servicing, investor reporting, loan accounting, or a closely related servicing environment.

• Hands-on experience with mortgage servicing technology platforms used for servicing and investor reporting activities.

• Working knowledge of investor remittance practices, reporting obligations, and mortgage servicing guidelines.

• Familiarity with loan-level reconciliations, cash management processes, and general ledger-related support work.

• Advanced Microsoft Excel skills, including pivot tables, conditional formatting, and detailed data analysis for reconciliations.

• Strong analytical, accounting, and problem-solving abilities with a high level of accuracy and attention to detail.

• Ability to manage competing priorities, meet strict deadlines, and communicate effectively across business partners.

• Associate's or bachelor’s degree in Accounting, Finance, Business, Mortgage Banking, or a related field is preferre

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