Consumer Lending Specialists

Consumer Lending Specialists

The Consumer Lending Specialist is responsible for identifying, acquiring, and managing customers for consumer loan products. The role focuses on promoting personal loans, salary-backed loans, asset financing, and other retail lending solutions while ensuring high-quality customer service, regulatory compliance, and portfolio performance.

Key Responsibilities

• Prospect and acquire new customers for consumer lending products through field sales, referrals, digital channels, and strategic partnerships.

• Promote and sell personal loans, salary advances, consumer asset financing, and other retail credit products.

• Identify customer financial needs and recommend suitable lending solutions.

• Build and maintain strong relationships with individuals, corporate organizations, and salary account holders.

• Conduct customer profiling and preliminary eligibility assessments.

• Assist customers in completing loan applications and gathering required documentation.

• Verify customer information to ensure accuracy and completeness before submission.

• Liaise with credit, operations, and risk teams to facilitate timely loan processing and disbursement.

• Monitor the progress of loan applications and provide regular updates to customers.

• Follow up on loan repayments and support early intervention efforts to minimize portfolio delinquency.

• Generate quality leads and consistently achieve assigned sales and disbursement targets.

• Maintain accurate customer records and update CRM or sales management systems.

• Participate in marketing campaigns, roadshows, and customer engagement activities.

• Monitor market trends, competitor activities, and customer feedback to identify business opportunities.

• Ensure strict compliance with regulatory requirements, internal credit policies, and ethical lending practices.

• Prepare and submit daily, weekly, and monthly sales performance reports.

• Key Performance Indicators (KPIs)

• Monthly loan disbursement target achievement.

• Number of new customers acquired.

• Total value of loans booked.

• Loan application conversion rate.

• Portfolio quality and repayment performance.

• Customer retention and repeat borrowing rate.

• Turnaround time for loan processing.

• Customer satisfaction score.

• Compliance with documentation and regulatory requirements.

Qualifications

• Bachelor's degree or Higher National Diploma (HND) in Business Administration, Banking and Finance, Economics, Marketing, Accounting, or a related discipline.

• Minimum of 1–3 years' experience in consumer lending, retail banking, fintech, microfinance, sales, or business development.

• Experience in retail credit sales or financial services is an added advantage.

• Required Skills and Competencies

• Strong sales, negotiation, and business development skills.

• Good understanding of consumer lending products and retail credit processes.

• Knowledge of loan underwriting principles and documentation requirements.

• Excellent customer relationship management skills.

• Strong communication and interpersonal skills.

• Ability to assess customer financial needs and recommend suitable lending solutions.

• Analytical and problem-solving abilities.

• Good presentation and persuasion skills.

• Proficiency in Microsoft Office Suite and CRM systems.

• Strong organizational and time management skills.

• Ability to work independently and achieve sales targets.

• High level of integrity, professionalism, and confidentiality.

• Behavioral Competencies

• Results-driven and target-oriented.

• Self-motivated with strong initiative.

• Excellent relationship-building skills.

• Resilient and persistent.

• Customer-focused mindset.

• Adaptable and flexible.

• Strong teamwork and collaboration.

• High ethical standards and accountability.