About this role
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Expert Network is one of Intuit's largest people organizations, sitting within Expert Services — part of the Consumer Group that brings together TurboTax, ProTax Group, and CreditKarma — a workforce of tax professionals and financial experts who deliver assisted and full-service tax experiences to millions of customers every year. Getting that workforce built, credentialed, and ready to perform is one of the most operationally complex challenges in the organization, and the Expert Network Center of Excellence (COE) is the function responsible for designing the frameworks that make it possible.
As our Ops Excellence & Partnerships lead, you'll own the infrastructure that brings talent into the Expert Network and sets them up to succeed — from the standards that govern how we recruit and credential experts across a diverse, tiered workforce, to the onboarding design that prepares them to deliver, to the operational partnerships with HR, workforce management, and operational teams that keep the people engine running at scale. Where Program Design & Operations defines what experts do in the field, this role ensures the right people are set up to show up and do the best work of their lives.
This role launches at foundational scope with room to grow — you'll be establishing the operating model while the broader COE stands up, which means real strategic ownership from the start in an environment that's still taking shape. This role is well suited for someone who is energized by building workforce infrastructure in complexity, skilled at driving alignment across HR, operations, and business partners, and motivated by knowing your work shapes the talent foundation of one of Intuit's most critical customer-facing organizations.
Responsibilities
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Expert Recruiting Framework — Design and govern COE's expert recruiting standards, criteria, and evaluation framework. HR and hiring managers execute within the framework; COE sets the bar. Year 1 scope is limited given hiring flux — focus is on framework foundations that scale when hiring stabilizes.
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Onboarding & Rostering Design — Own the onboarding program design and rostering framework for the expert workforce. Navigate significant system dependencies and Q4-cycle timing constraints to ensure ex