Consumables Management Operations Lead

Consumables Management Operations Lead

General Information City: Cebu, Cebu City, Lapu-Lapu City, Mandaue City State/Province: Central Visayas (Region VII) Country: Philippines Date: Thursday, August 20, 2026 Working time: Full-time Ref#: 20040777 Job Level: Executive Manager Job Type: Experienced Seniority Level: Associate

Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary

The Consumables Management Operations Lead is responsible for leading and supporting a team within Consumables Management Operations, ensuring operational performance, service quality, and effective resolution of escalations. The role drives continuous improvement initiatives, supports workforce planning, and partners with stakeholders to achieve business objectives.

Functional / Technical Competencies

• Leadership and people management
• Problem-solving and analytical thinking
• Stakeholder management and collaboration
• Microsoft Office proficiency, particularly Excel
• Reporting and data analysis
• Workforce management and forecasting
• Process improvement and continuous improvement methodologies
• Effective verbal and written communication
• Performance and quality management

Key Responsibilities

• Lead and support day-to-day Consumables Management Operations.

• Monitor team performance and drive achievement of operational goals and service levels.

• Serve as the escalation point for operational and customer-related issues.

• Analyze root causes and implement corrective actions to improve performance.

• Utilize data, reports, and metrics to support decision-making.

• Collaborate with internal stakeholders and cross-functional teams to meet business requirements.

• Support workforce planning, capacity management, and forecasting activities.

• Identify and implement process improvement opportunities.

• Coach and develop team members to strengthen performance and capability.

• Ensure compliance with operational processes, policies, and quality standards.

• Key Outputs / Tangible Results

• Achievement of operational KPIs and service levels

• Improved team productivity and performance

• Timely resolution of escalations and operational issues

• Accurate operational reporting and analysis

• Effective workforce planning and forecasting

• Process improvement initiatives and measurable results