About this role
Job title: Consultant – Xceptor Developer and Support
About the Role Production Support Consultant with hands-on experience in Xceptor, a leading data automation platform. You will ensure the stability, reliability, and performance of Xceptor workflows in production, collaborating with technical teams, business stakeholders, and platform owners to troubleshoot incidents, manage escalations, and drive service improvements in a mission-critical environment.
What You'll Do
- Provide Level 1 and Level 2 support for Xceptor workflows, ensuring high availability and timely incident resolution for solutions deployed.
- Monitor production schedules proactively and troubleshoot/resolve real-time issues, including workflow failures, data anomalies, and performance bottlenecks.
- Investigate root causes, document findings, and implement preventive solutions.
- Work closely with development and platform teams to manage code deployments, environment issues, and configuration changes.
- Coordinate with business users during issue resolution, communicate incident statuses, and manage expectations.
- Maintain and enhance support documentation, standard operating procedures (SOPs), and knowledge bases.
- Assist in batch job scheduling, reporting, and operational metrics tracking.
- Participate in regular on-call rotations and support coverage, including weekends and holidays, as needed.
- Contribute to automation and continuous improvement initiatives within the Xceptor support framework.
What We're Looking For
- Bachelor's or Master’s degree in any technical area with 8+ years of overall experience.
- Minimum 3+ years of experience in Xceptor application support, preferably in financial services or data processing domains.
- Hands-on experience working with Xceptor (workflow design, data ingestion, transformations, validations, and output generation).
- Strong understanding of production support practices including incident, problem, and change management (ITIL framework).
- Familiarity with SQL and data analysis for troubleshooting and log inspection.
- Good understanding of file handling (CSV, XML, Excel), APIs, and scheduling tools (e.g., Control-M) is a plus.
- Excellent communication skills and the ability to work collaboratively in a fast-paced, global environment.
Nice to Have
- Certified Xceptor Developer Foundation and Advanced.
- Prior experience in financial services would be an advantage.
- Development exposure to other automation tools (e.g., Alteryx, Blue Prism, Power Automate, UiPath).
- US hour coverage (6 PM–3 AM IST and 9 PM–6 AM IST).
Compensation & Benefits
- Salary details not disclosed in the posting. The role highlights a flexible and collaborative work culture, opportunities for movement within the organization, and a focus on work-life balance within a global financial leader.