Consultant, Technical Solutions
About this role
Consultant, Technical Solutions
Elite Care Escalated Support (ECES) is the global third-line support function within Acceptance Solutions, providing expert technical support for complex client issues and critical service incidents. This role serves as a trusted advisor and escalation owner for enterprise clients, driving rapid resolution, improving the client experience, and partnering across Visa to deliver seamless outcomes. The ideal candidate combines strong technical expertise with a client-first mindset, takes end-to-end ownership of issues, leverages AI and automation tools to improve efficiency, and collaborates effectively across Product, Technology, Operations, and Client Services teams to identify and resolve root causes.
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