About this role
Job title: Consultant - Premium Travel & Lifestyle Services (HK Market)
Consultant – Premium Travel & Lifestyle Services (Travel & Concierge Experiences, Kuala Lumpur - HK market)
A frontline, customer-facing position, the Digital Travel and Lifestyle Consultant plays a vital role in making membership come to life for our most exclusive, premium Card Members, every day. This is a virtual contact center role servicing phone and email requests related to travel and concierge (lifestyle) services. A successful Digital Travel and Lifestyle Consultant has a natural passion for driving customer engagement, deepening relationships, and curating unforgettable experiences. They possess a keen awareness of relevant trends and upcoming events happening in the luxury servicing space and pride themselves on enhancing the Card Member experience through value added benefit reinforcement.
顧問 – 尊尚旅遊及生活禮賓服務（香港市場）
工作地點：吉隆坡
您將如何發揮影響力？
作為旅遊及生活禮賓服務團隊的重要成員，您將為我們最尊貴的會員提供卓越而個人化的服務體驗，充分體現品牌所承諾的尊尚會員價值。
此職位隸屬於會員服務中心，主要透過電話及電郵渠道，為會員提供旅遊規劃及生活禮賓相關服務。成功的候選人將熱衷於與會員建立長遠關係，善於了解會員需求，並透過精心策劃的服務方案，締造難忘而獨特的尊尚生活體驗。
您將持續掌握奢華旅遊、餐飲、娛樂及生活方式領域的最新趨勢，並透過善用會員專屬禮遇及增值服務，不斷提升會員滿意度及忠誠度。
Responsibilities
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Service Card Member travel and concierge (lifestyle) requests from beginning to end, displaying strong ownership and accountability while ensuring seamless delivery
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Strategically recommend personalized products and serv