About this role

ABS Consultant, AI Enablement and Work Redesign

Knoxville, TN, United States

and 1 more

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Job Description

The Consultant, AI Enablement & Work Redesign supports AI, automation, and workforce transformation initiatives that improve business performance, efficiency, and employee effectiveness. As part of the ABS Group Digital Solutions AI Center’s Delta team, this role partners with operations and business stakeholders to identify opportunities for AI-enabled process improvement, support solution implementation, and drive adoption of approved technologies.

Working under senior and technical guidance, the consultant combines business analysis, process improvement, change management, and technology enablement to optimize workflows through automation, AI augmentation, and human-led execution.

What You Will Do:

Support AI, automation, and work redesign projects by delivering assigned workstreams within scope, timeline, and budget expectations.
Collaborate with project teams, provide status updates, and identify risks, dependencies, and support needs.
Build relationships with stakeholders to understand business goals, operational challenges, and improvement opportunities.
Conduct interviews, workshops, workflow assessments, and operational analyses to document current-state processes and performance metrics.
Evaluate processes for automation, AI augmentation, or continued human execution, considering business value, feasibility, risks, and adoption requirements.
Configure, test, and deploy prototype solutions using ABS's AI platform and approved Microsoft and Oracle technologies.
Develop business requirements, user stories, testing scenarios, and acceptance criteria while coordinating with development and application teams.
Design future-state workflows, including interactions between employees, AI agents, and enterprise systems.
Support testing, user acceptance, and implementation activities while documenting feedback, defects, and enhancement opportunities.
Perform quality assurance reviews of project deliverables and AI-generated outputs to ensure accuracy, usability, and compliance.
Assist with knowledge-base management, governance documentation, and AI lifecycle activities including monitoring, maintenance, and support processes.
Support organizational change initiatives through communications, training materials, coaching, AI literacy efforts, and adoption activities.
Track business outcomes, user adoption, efficiency gains, and other performance measures; communicate results and recommendations.
Identify opportunities to expand AI, automation, and consulting services within ABS and for external clients.
Adhere to all AI governance, data privacy, security, and ABS HSQE requirements.

What You Will Need:

Education & Experience

Bachelor's degree or equivalent experience.
2-4 years of relevant professional experience in consulting, process improvement, business analysis, technology enablement, or related fields.

Knowledge, Skills & Abilities

Ability to quickly learn and apply AI, automation, and low-code/no-code technologies, including ABS's AI platform and approved Microsoft and Oracle solutions.
Strong analytical, problem-solving, and business process improvement skills.
Effective written and verbal communication skills with the ability to engage both technical and non-technical audiences.
Experience gathering requirements, documenting workflows, and supporting solution implementation.
Understanding of generative AI, agent-based workflows, enterprise AI tools, and appropriate governance controls.
Ability to manage multiple priorities, meet deadlines, and maintain high-quality deliverables.
Working knowledge of change management principles and employee adoption practices.
Strong collaboration and relationship-building skills across cross-functional teams.
Demonstrated accountability, professionalism, and sound judgment when handling sensitive information.
Familiarity with performance metrics, business KPIs, and benefits realization tracking.
Knowledge of ABS Health, Safety, Quality, and Environmental Management System requirements.

Reporting Relationship:

Reports to a Manager, Director, or Executive-level leader.

Working Conditions:

Work is primarily performed in an office environment, with occasional travel to client locations, including industrial facilities, field sites, or other operational environments. Site visits may require walking, climbing, and other light physical activity.

About Us

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

About Our Benefits

ABS Group proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers additional support in personal wellness, including work-life services. ABS Group also offers a 401K plan with a generous company match, subject to plan requirements.

Equal Opportunity

The ABS Group of Companies is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs

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Job Info

Job Identification 4941

Job Category Operations

Posting Date 10/23/2026, 06:32 PM

Job Schedule Full time

Locations

10301 Technology Drive, Knoxville, TN, 37932, US

1701 City Plaza Drive, Spring, TX, 77389, US

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Consultant, AI Enablement and Work Redesign