Construction Quality Manager

Microsoft is seeking a Construction Quality Manager in Phoenix, United States, to help ensure the quality and readiness of data center facilities. The role focuses on governing the quality management system, auditing contractor quality performance, managing non-conformances and quality metrics, identifying risks early, and delivering centers that are ready to perform, not just completed. The position supports energization, commissioning readiness, and turnover, while promoting continuous improvement and contractor accountability within a culture aligned with Microsoft values.

Responsibilities

• Drive construction quality from day one by ensuring facilities are built to design requirements, specifications, and Microsoft quality standards, while promoting a Right First Time culture to reduce rework, delays, and operational risks.
• Audit contractor quality programs by verifying General Contractors implement their Quality Management System, conducting routine quality audits, inspections, and field observations, and validating compliance with Division 01 requirements and documentation.
• Manage non-conformance reports and quality issues through initiating, corrective actions, verification, escalation of unresolved issues, trend analysis, and systemic corrective actions.
• Own the Quality Management System by establishing and maintaining project quality plans, aligning contractor quality plans before mobilization, and standardizing quality processes across projects and campuses.
• Govern Inspection & Test Plans, define hold points and quality gates, establish documentation requirements, and ensure readiness requirements are met before commissioning milestones.
• Manage digital quality platforms (Nexus/ACMS), monitor issue closure timelines and SLA performance, and produce dashboards and metrics for leadership visibility.
• Conduct field quality assurance through inspections and observations, monitor workmanship trends, verify adherence to procedures and specifications, and identify risks early that could impact commissioning, IST, or turnover.
• Support readiness and turnover activities by aiding energization and commissioning readiness reviews, ensuring closure of documentation, inspections, punch lists, and quality issues prior to turnover, and partnering with Commissioning Managers and Operations to improve startup outcomes.
• Lead continuous improvement by analyzing trends across campuses, capturing lessons learned, and recommending process improvements to enhance quality performance and reduce defects.
• Ensure contractor accountability by holding GCs responsible for QA/QC, monitoring closure performance and response times, and reinforcing that workmanship quality remains the contractor’s responsibility with Microsoft Quality providing oversight.

Requirements

• Required: Bachelor's Degree in Construction Project Management, Architecture, Engineering, or a related field plus 5+ years of related experience, or equivalent experience.
• Other: Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check at hire/transfer and every two years thereafter.
• Preferred: Bachelor's Degree in Construction Project Management, Architecture, Engineering, or related field with 7+ years of related experience or equivalent experience, and 7+ years of experience working on data center projects.