About this role
Job title: Confirmation Specialist
About the Role Renewal by Andersen is seeking a Confirmation Specialist to support in-home consultation scheduling across multiple markets. This role helps keep the appointment schedule accurate, ensures customers are prepared for visits, and coordinates with Sales Consultants to maximize appointment success.
What You'll Do
- Play a key role in keeping the appointment schedule accurate and on track across multiple markets.
- Ensure customers are fully prepared for their scheduled visits.
- Manage and update calendars to ensure accurate scheduling.
- Handle both inbound and outbound calls to verify details.
- Communicate and coordinate with Sales Consultants across multiple markets.
- Perform accurate data entry across several platforms.
- Follow up on canceled or rescheduled leads to maximize appointment success.
What We're Looking For
- Prior Call Center experience is required.
- Excellent verbal communication and customer service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Professional, friendly demeanor.
- Comfortable navigating multiple systems and applications.
- At least 2 years of data entry experience.
Compensation & Benefits
- Pay $19 hourly plus monthly performance-based bonuses.
- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!