Conference Services & Event Sales Manager

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Conference Services & Event Sales Manager. Inspire and create the grandest experience for our guest, clients and colleagues every day. Our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Services & Event Sales Manager, where you will liaise between multiple departments to meet the needs and exceed the expectations of your guests. Reporting to the Director, Event Sales & Services.

Key Responsibilities

• Consistently offer professional, friendly and engaging service
• Confirm all event related information with clients
• Establish and maintain rapport with clients prior to, during and post conference, encouraging repeat business
• Service event bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
• Actively book new local events and maintain existing client relationships
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Conduct and/or attend daily meetings to review event contracts and ensure last minute changes are communicated with appropriate departments
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Qualifications

• What will you bring to this role?

• 3-5 years experience in a previous event leadership role required

• Experience in a luxury hotel brand preferred

• Computer literate in Microsoft Window applications required

• University/College degree in a related discipline preferred

• Excellent communication skills, both written and verbal required

• Strong interpersonal and problem solving abilities

• Additional Information

Employee Benefits:

• Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

• Our Values

Respect:

• We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

• We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:

• We celebrate our differences. We support each other and we always stand together.

Empowerment:

• We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:

• We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:

• Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.