Conference & Hospitality Team Lead

About the Role

Oversee daily operations of conference services, catering and hospitality support, and reception within a professional office environment. Provide day-to-day leadership to a client-facing team and help ensure a consistently high standard of service for visitors, employees, and internal stakeholders. This role is well suited to someone with strong operational capabilities and a commitment to delivering an excellent service experience in a fast-paced setting. What You'll Do

• Oversee the daily operation of conference rooms, boardrooms, and client-facing spaces to ensure they are organized, functional, and maintained to a high standard.

• Coordinate setup and execution of internal and external meetings, including room preparation, catering arrangements, hospitality support, audio-visual coordination, and room turnover.

• Act as a primary point of contact for conference operations, resolving scheduling conflicts, service concerns, and urgent or last-minute requests.

• Work closely with internal stakeholders, including administrative support teams, facilities, audio-visual support, and other business functions to support a seamless meeting experience.

• Develop, implement, and maintain service procedures and operational standards aligned with a professional office environment.

• Lead, schedule, coach, and support the development of the catering and conference services team; foster accountability, professionalism, collaboration, and consistent service delivery.

• Oversee catering coordination, food and beverage service, meeting support, supply/inventory management, and hospitality operations.

• Monitor vendor performance and service quality; support the review and processing of hospitality-related invoices and expenses.

• Ensure client-facing and service areas meet cleanliness, health and safety, presentation, organization, and readiness.

• Assist with planning and execution of receptions, events, and internal functions as required.

• Oversee reception and front-of-house services to support a professional, welcoming, and efficient experience for all visitors.

• Establish and reinforce front-of-house service standards, visitor procedures, and escalation practices.

• Respond to client-facing service concerns and identify opportunities to improve the visitor experience.

• Promote coordination between reception and conference services to support a consistent experience across all service touchpoints. What We're Looking For

• 5+ years of experience in conference services, hospitality, catering, reception, or other customer- or client-facing operations within a corporate, hospitality, or professional services environment.

• Previous people leadership experience, including coaching, scheduling, training, and performance support.

• Experience in a law firm, professional services firm, private club, luxury hotel, or similarly service-focused environment is considered an asset.

• Strong organizational, communication, and relationship-building skills.

• Demonstrated ability to manage multiple priorities while maintaining attention to detail and consistent service standards.

• Experience coordinating vendors, inventory, budgets, and service delivery.

• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

• Experience using room booking systems, scheduling tools, or event management platforms is preferred.

• Fluency in English is required; French language skills are an asset.

• Ability to work flexible hours, including evenings and weekends, based on operational needs. Nice to Have

• French language skills are an asset. Compensation & Benefits

• Salary range: 70,000 - 90,000 CAD per year.