About this role
Conference and Events Operations Supervisor
You will be:
- Assisting in organising and controlling the day-to-day operations of our large-volume, award-winning conference and catering facilities
- Delivering smooth, efficient and courteous service to guests throughout all functions
- Maintaining clear, consistent and up-to-date communication to ensure all relevant departments understand their responsibilities in relation to daily function activities
- Liaising closely with the culinary team to coordinate the day's activities
- Supervising, and assisting with the training and development of our ambassadors
- Contributing to the banquets leadership team and helping to drive team engagement
Qualifications
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Previous experience within a hotel events, banquets or conference and events team is highly desirable
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Strong working knowledge of banquets, functions and events service styles and standards
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A genuine passion for service excellence, with a strong desire to continually learn and grow
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Excellent organisational, time-management and communication skills
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A strong guest-focused mindset with a commitment to delivering memorable experiences
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Meticulous attention to detail
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Flexibility to work a variety of shifts, including early mornings, evenings and weekends, in line with a rotating roster
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Current RSA (Responsible Service of Alcohol) certification is essential
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Additional Information We value our people and offer:
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Global discounts on accommodation, dining, bars and more across Accor hotels and partner venues worldwide
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Generous leave entitlements, including birthday leave, exam leave and up to 12 weeks parental leave
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30% dining discount acro