About this role
Responsibilities
- Deliver premium concierge services to VIP patients and ensure an exceptional patient experience
- Manage patient appointments, registration, reception, billing, and general administrative duties
- Handle patient enquiries professionally via phone, email, and in person
- Ensure a seamless, efficient, and positive patient journey throughout the clinic visit
- Assist doctors during consultations, treatments, and clinical procedures
- Dispense medications accurately according to doctors' instructions
- Promote and support patient adoption of the QHMS mobile app and digital healthcare services
- Educate patients on healthcare services and facilitate referrals where appropriate
- Support daily clinic operations, including inventory control and medical supply management
- Maintain a clean, safe, and welcoming clinic environment
- Perform blood taking procedures where qualified and authorized
- Assist with ad hoc projects and other duties as assigned
Requirements
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Qualifications, Training and Experience
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HKDSE / HKCEE or above
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Proficiency in both written and spoken English, Cantonese and Mandarin
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Excellent interpersonal and communication skills with a strong customer service mindset
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Passionate about delivering premium patient care and concierge level service
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Strong organizational skills with the ability to multitask and work effectively in a fast-paced environment
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Detail-oriented, responsible, and able to handle patient information with confidentiality
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Comfortable using digital tools and mobile applications to support patient engagement and clinic operations
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Fresh Graduates are Welcome
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Experience in Hospitality/ Aviation/ Luxury retail industry would be an advantage