Concierge

Job title: Concierge

Company Description

Founded in 1919, Village Green is a diverse, people-first organization that has earned multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations. We believe a company's accomplishments are those of its people. As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry. A career with Village Green is a substantial investment in your future.

We're searching for enthusiastic individuals to join our Concierge team and be the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this may be the perfect role for you!

Pay: $19/hr plus quarterly bonuses up to 15% and excellent benefits!

Schedule: Tuesday - Saturday, 2:30PM to 11PM

Job Description

• Greet residents and guests in a courteous and friendly manner as they enter the building
• Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Provide brochures, floor plans and other collateral to clients
• Complete guest cards, provides mini tours, and act on leasing behalf during off hours
• Retrieve packages for residents
• Provide refreshments to residents and guests
• Maintain Concierge Binder
• Keep front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc. as described in the binder layout
• Use Internet as an aid in providing micro and macro information to residents and guests
• Maintain a clean and orderly front desk, lobby area, and storage closets where applicable
• Prepare incident reports and correlating documentation
• Adhere to established policies related to fair housing
• Communicate with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
• Maintain confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Qualifications

• Ability to maintain professionalism and strong situational awareness when assisting residents and their guests

• Ability to resolve issues in a positive and professional manner

• Ability to communicate effectively

• Must have the availability to work a flexible schedule any day of the week

• Must be team oriented

• Additional Information

• Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

• As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.

• We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.