Concierge Supervisor

Job Description

Pullman Auckland is looking for a talented and passionate Concierge Supervisor wishing to expand their knowledge and leadership experience in a luxury hotel environment. You will enjoy delivering exceptional guest experiences while supporting and leading a fun, talented, and passionate team that is dedicated to creating memorable stays for our guests.

Your key responsibilities will include but are not limited to:

• Supervising the day-to-day operations of the Concierge team and ensuring service standards are consistently achieved.
• Facilitating guest arrivals, departures, and assisting guests throughout their stay.
• Sharing local knowledge and recommendations while actively promoting hotel facilities, services, and loyalty programmes.
• Coaching, motivating, and supporting the Concierge team to enhance guest satisfaction and service excellence.
• Managing shift operations across the concierge desk area and providing hands-on leadership during busy periods.
• Liaising with all departments to ensure guest requests and follow-up actions are completed in a timely manner.
• Assisting with training, onboarding, and development of team members.
• Supporting the Front Office leadership team in achieving departmental objectives and guest satisfaction targets.

Qualifications

To be successful in your application, you must exhibit the following qualities:

• An outgoing personality with a genuine passion for hospitality, customer service, and creating exceptional guest experiences.
• Proven leadership skills with the ability to motivate, coach, and support a team to deliver outstanding service.
• Flexibility to work a variety of shifts across a 7-day roster, including weekends, early mornings, evenings, and public holidays.
• A strong focus on quality, presentation, and attention to detail, with a desire to further develop your career in hospitality.
• An approachable and collaborative leadership style, with the ability to think outside the box and resolve guest concerns effectively.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• A proactive and hands-on approach, leading by example and supporting the team during busy operational periods.

Whilst talent and attitude are our primary requirements, you will also possess:

• A Full New Zealand Driver Licence (essential).
• Immaculate personal presentation.
• Exceptional written and verbal communication skills.
• Previous experience in a Concierge, Front Office, or guest services leadership role within a hotel environment.
• Strong knowledge of Auckland attractions, tourism offerings, dining, and local events.
• The ability to build positive relationships with guests, colleagues, and external service providers.

Additional Information

Why join Pullman Auckland?

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.

A personality that reflects our brand character and embodies the progressive, inclusive, optimistic,

and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.