Concierge Supervisor

Job title: Concierge Supervisor

Job Description - Novotel Abu Dhabi Gate

Job description

• Supervision: Lead and schedule bell staff for efficient operation.
• Guest Assistance: Ensure timely luggage delivery and guest escort services.
• Communication: Coordinate with front desk for guest requests.
• Maintenance: Oversee cleanliness and functionality of the lobby area.
• Training: Mentor bell staff on service standards.
• Implement, coordinate and supervise Bellmen, Doorman and the valet parking team.
• Proper grooming at all times.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.

Qualifications

• High School diploma or equivalent.
• Prior experience in bell services with leadership duties.
• Good communication and organizational skills.
• Knowledge of local attractions and services.
• Additional Information
• Experience is an asset
• Prior experience working with related system
• Strong interpersonal and problem-solving abilities
• Fluency in Arabic & English, Additional Language is an added advantage.

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