Concierge

Pullman Auckland is looking for a talented and a passionate Concierge wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences.

Your key responsibilities will include but are not limited to:

• Shift Supervision across the concierge desk area
• Facilitating with guest arrivals, departures and during their stay
• Share local knowledge as well as driving loyalty and up sell hotel facilities
• Lead the team to enhance guest satisfaction
• Liaise with all departments to ensure all necessary follow-up is conducted

Qualifications

To be successful in your application, you must exhibit the following qualities:

• You will have an outgoing personality with genuine passion for Hospitality and customer service
• Be flexible. You are expected to work a variety of shifts which includes weekends across a 7 day/ week roster including early mornings and late nights
• You are all about quality and presentation and you have the desire to progress in hospitality
• You are an approachable team player and you can think outside of the box
• Be able to manage multiple tasks at any given time

Whilst talent and attitude are our primary requirements, you also have:

• Full NZ Drivers Licence is essential
• Immaculate personal presentation and high level of communication