Concierge Officer

Our Vacancy

Concierge Officer – Deliver Exceptional Service at the Heart of Our Community

Are you passionate about customer service and creating a welcoming, safe and well-managed environment for residents? We're looking for a Concierge Officer to join our team at one of Peabody's flagship mixed-tenure developments, where you'll be the first point of contact for residents, visitors and contractors.

This is a varied, customer-facing role where no two days are the same. You'll play a key part in delivering an outstanding resident experience while supporting the security, safety and smooth day-to-day operation of the development.

What you'll be doing

• Welcome residents, visitors and contractors, providing a friendly and professional front-of-house service.
• Manage resident enquiries in person, by phone and via email, ensuring issues are resolved efficiently and professionally.
• Process deliveries and parcels, maintaining accurate records and notifying residents promptly.
• Programme and issue access control fobs, process resident payments and manage key control procedures.
• Conduct regular patrols of the development, identifying and reporting maintenance, cleaning, security and health & safety concerns.
• Monitor CCTV systems and respond appropriately to incidents or suspicious activity.
• Support fire safety, emergency procedures and building security measures.
• Maintain accurate records, provide detailed handovers between shifts and complete administrative tasks such as logging repairs and incidents.
• Build positive relationships with residents, colleagues, contractors and other stakeholders.

What you'll bring

• Previous experience in a concierge, front-of-house, reception, customer service or similar resident-facing role.
• Excellent customer service skills with a genuine passion for helping people.
• Strong communication and interpersonal skills, both written and verbal.
• A proactive approach to problem solving and the confidence to take ownership of issues.
• Excellent organisational skills with strong attention to detail.
• The ability to remain calm, professional and courteous when dealing with challenging situations.
• Flexibility to work weekends, shift patterns and provide additional cover when required.

Essential Requirements

• Experience delivering excellent customer service in a front-facing environment.
• Strong administrative and multitasking skills.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Ability to maintain accurate records and follow procedures.
• Understanding of the importance of health and safety, security and resident wellbeing.
• Ability to work independently and as part of a team.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

You'll have the opportunity to make a real difference to residents every day while working within a supportive and collaborative team environment.

More information on our benefits