About this role

Concierge, Hope Lodge - Friday & Saturday (3:00pm - 11:00pm)

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

Pay rate: $20.00/hr.

Schedule: Friday and Saturday (3:00pm - 11:00pm)

This role is also eligible for shift differential pay for hours worked outside of the regular day shift:

Shift Differential Pay:

10% — Monday through Friday, for hours worked between 6:00 PM - 12:00AM
15% — Saturday and Sunday, for hours worked on weekends between 5:30AM - 12:00AM

ESSENTIAL FUNCTIONS:

Greet guests and manage check-in and check-out procedures (30%)
Provide information about lodge amenities and community resources (20%)
Coordinate transportation & EMPOWER Program services and schedules (15%)
Respond to guest requests, concerns, and emergencies (15%)
Maintain organized front desk area and accurate guest records (10%)
Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

High School Diploma or Equivalent
Additional education or training in hospitality management or customer service is a plus.
Previous experience in hospitality, guest services, or a related field is preferred.
Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

Strong communication and interpersonal skills
Ability to work independently and multitask
Proficiency in Microsoft Office and multi-line phone systems
Excellent customer service and problem-solving skills
Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

Minimal travel required

PHYSICAL REQUIREMENTS:

The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Apply Now

Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.

Share this job

Facebook
LinkedIn
X
Google+
Email

Who We Are

Similar Jobs