About this role
Job title: Concierge-Driver at Hope Lodge
About the Role The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to front desk and concierge duties, this role operates lodge vehicles safely, maintains transportation schedules, and ensures vehicle readiness to support safe, reliable, and welcoming guest experiences.
What You'll Do
- Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)
- Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%)
- Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%)
- Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)
- Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)
- Maintain accurate transportation and guest records, including mileage logs and trip data (10%)
- Support front desk operations, including phones, emails, and lobby security, as needed (10%)
What We're Looking For
- High School Diploma or Equivalent
- Valid driver's license with clean driving record
- Experience providing passenger transport or shuttle services preferred
- Previous hospitality or guest service experience is a plus
- Knowledge, Skills, and Abilities: Defensive driving skills and knowledge of traffic laws; ability to navigate efficiently and maintain punctual schedules; strong communication and interpersonal skills with guests and caregivers; ability to assist guests with mobility challenges and luggage safely; attention to detail for vehicle safety checks and accurate record-keeping; proficiency in Microsoft Office Suite and reservation systems
Nice to Have
- Proficiency in Microsoft Office Suite and reservation systems (if separate, optional)
Compensation & Benefits
- Schedule: Monday - Friday, 7:45am - 4:15pm
- Pay rate: $19.50 per hour
- Benefits: generous paid time off, medical, dental, retirement benefits, wellness programs, and professional development programs
- Equal Opportunity Employer; employer-provided benefits details at jobs.cancer.org/benefits