About this role
Job title: Concierge-Driver
About the Role The Concierge-Driver at Hope Lodge serves as a guest service ambassador and the primary transportation provider for lodge guests, combining front desk/concierge duties with safe vehicle operation. You will help guests travel to medical appointments and community resources, ensuring a safe, reliable, and welcoming experience.
What You'll Do
- Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations
- Greet guests, manage check-in/out, and provide information about lodge amenities and local resources
- Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off
- Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs
- Respond to guest requests, concerns, and emergencies during transportation and at the lodge
- Maintain accurate transportation and guest records, including mileage logs and trip data
- Support front desk operations, including phones, emails, and lobby security, as needed
What We're Looking For
- High School Diploma or Equivalent
- Valid driver's license with clean driving record
- Experience providing passenger transport or shuttle services preferred
- Previous hospitality or guest service experience is a plus
- Defensive driving skills and knowledge of traffic laws
- Ability to navigate efficiently and maintain punctual schedules
- Strong communication and interpersonal skills with guests and caregivers
- Ability to assist guests with mobility challenges and luggage safely
- Attention to detail for vehicle safety checks and accurate record-keeping
- Proficiency in Microsoft Office Suite and reservation systems
- Travel requirements: frequent local travel in Lodge Vehicles to and from medical facilities and destinations within approved service area
- Physical requirements: standing and walking, occasional lifting and moving of luggage, driving for extended periods, and ability to manage multiple tasks
Nice to Have
- Experience in hospitality or guest service is a plus
- Experience providing passenger transport or shuttle services preferred
Compensation & Benefits Starting pay: $19.50 per hour. Actual starting pay will be based on experience, location, and other non-discriminatory factors. ACS provides generous paid time off, medical, dental, retirement benefits, wellness programs, and professional development opportunities.