About this role
Job title: Concierge
ESSENTIAL FUNCTIONS
- Greet guests and manage check-in and check-out procedures (30%)
- Provide information about lodge amenities and community resources (20%)
- Coordinate transportation & EMPOWER Program services and schedules (15%)
- Respond to guest requests, concerns, and emergencies (15%)
- Maintain organized front desk area and accurate guest records (10%)
- Monitor lobby security and implement safety protocols (10%)
EXPERIENCE/QUALIFICATIONS
- High School Diploma or Equivalent
- Additional education or training in hospitality management or customer service is a plus.
- Previous experience in hospitality, guest services, or a related field is preferred.
- Minimum 1 year of Customer Service Experience
KNOWLEDGE, SKILLS, AND ABILITY
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings/weekends
TRAVEL REQUIREMENTS
- Minimal travel required
PHYSICAL REQUIREMENTS
- The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
- Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
- Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
- The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.