About this role
Job title: Concierge
About the Role The Concierge at Hope Lodge Boston serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This part-time, on-call position supports guest check-in/out, inquiries, transportation coordination, and security to help guests access lodging services in a healing, mission-driven setting.
What You'll Do
- Greet guests and manage check-in and check-out procedures
- Provide information about lodge amenities and community resources
- Coordinate transportation and EMPOWER Program services and schedules
- Respond to guest requests, concerns, and emergencies
- Maintain organized front desk area and accurate guest records
- Monitor lobby security and implement safety protocols
What We're Looking For
- High School Diploma or Equivalent; Additional education or training in hospitality management or customer service is a plus
- Previous experience in hospitality, guest services, or related field is preferred
- Minimum 1 year of Customer Service Experience
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings/weekends
Nice to Have
- Additional education or training in hospitality management or customer service is a plus
Compensation & Benefits
- Pay rate: $22.29 per hour
- Benefits include generous paid time off, medical, dental, retirement benefits, wellness programs, and professional development programs
- Further details on benefits can be found on the careers site