About this role
Job title: Concierge
About the Role The Concierge at the American Cancer Society is the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This is a limited-part-time role designed to support weekend operations with regular Saturday and Sunday coverage (7:00 AM – 3:00 PM) and typically fewer than 20 hours per week. This position is not eligible for benefits.
What You'll Do
- Greet guests and manage check-in and check-out procedures.
- Provide information about lodge amenities and community resources.
- Coordinate transportation and EMPOWER Program services and schedules.
- Respond to guest requests, concerns, and emergencies.
- Maintain organized front desk area and accurate guest records.
- Monitor lobby security and implement safety protocols.
What We're Looking For
- High School Diploma or Equivalent; additional education or training in hospitality management or customer service is a plus.
- Previous experience in hospitality, guest services, or a related field is preferred.
- Minimum 1 year of Customer Service Experience.
- Strong communication and interpersonal skills.
- Ability to work independently and multitask.
- Proficiency in Microsoft Office and multi-line phone systems.
- Excellent customer service and problem-solving skills.
- Ability to work flexible hours including evenings/weekends.
Nice to Have
- Additional education or training in hospitality management or customer service is a plus.
Compensation & Benefits
- Pay rate: $20.48 per hour.
- This role is not eligible for benefits.
- ACS provides staff with a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our careers site.