About this role
About the Role The Concierge is the first point of contact at the lodge, managing front desk operations to ensure a welcoming, safe, and supportive environment. This role handles guest check-in/out, responds to inquiries, and coordinates transportation and security to support the American Cancer Society's mission.
What You'll Do
- Greet guests and manage check-in and check-out procedures (30%)
- Provide information about lodge amenities and community resources (20%)
- Coordinate transportation & EMPOWER Program services and schedules (15%)
- Respond to guest requests, concerns, and emergencies (15%)
- Maintain organized front desk area and accurate guest records (10%)
- Monitor lobby security and implement safety protocols (10%)
What We're Looking For
- High School Diploma or Equivalent
- Additional education or training in hospitality management or customer service is a plus
- Previous experience in hospitality, guest services, or a related field is preferred
- Minimum 1 year of Customer Service Experience
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Travel requirements: Minimal travel
- Physical requirements: The role may require extended periods of standing and walking; occasional lifting and moving of luggage or other items may be necessary
Compensation & Benefits
- Pay rate: $19.50 per hour
- Benefits: generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found at jobs.cancer.org/benefits.