Concierge
About this role
About the Role The Concierge is the first point of contact at the lodge, managing front desk operations to ensure a welcoming, safe, and supportive environment. This role handles guest check-in/out, responds to inquiries, and coordinates transportation and security to support the American Cancer Society's mission.
What You'll Do
- Greet guests and manage check-in and check-out procedures (30%)
- Provide information about lodge amenities and community resources (20%)
- Coordinate transportation & EMPOWER Program services and schedules (15%)
- Respond to guest requests, concerns, and emergencies (15%)
- Maintain organized front desk area and accurate guest records (10%)
- Monitor lobby security and implement safety protocols (10%)
What We're Looking For
- High School Diploma or Equivalent
- Additional education or training in hospitality management or customer service is a plus
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