About this role
Job Description
At SLS The Red Sea, our Concierge team is at the heart of connecting guests with everything the destination has to offer. As a Concierge Agent, you will be a trusted advisor throughout the guest journey, providing personalized recommendations, coordinating reservations and transportation, and helping guests discover experiences across the hotel, Shura Island, and the wider Red Sea destination.
With a warm and engaging approach, you will take the time to understand each guest’s preferences and turn their requests into thoughtful, seamless arrangements. Working closely with hotel teams and destination partners, you will ensure every recommendation, reservation, and special request is handled with care, accuracy, and the distinctive spirit of SLS The Red Sea.
Key Responsibilities
- Welcome guests warmly upon arrival, remain engaged throughout their stay, and ensure a personalized and memorable experience.
- Serve as a trusted point of contact for guest inquiries, requests, and arrangements, delivering prompt, polished, and attentive service.
- Understand guest preferences and special requests to provide thoughtful recommendations and personalized experiences.
- Handle and coordinate reservations for restaurants, transportation, activities, entertainment, spa, wellness, and other guest experiences.
- Create and recommend personalized activities and experiences based on individual guest preferences and interests.
- Assist guests in planning their stay by providing recommendations and coordinating arrangements from initial request through completion.
- Develop and maintain up-to-date knowledge of Shura Island and the wider Red Sea destination, including hotels, dining venues, attractions, activities, transportation, and guest experiences.
- Confidently guide guests through available experiences across the de