About this role
Concierge Agent – Mitsis Rodos Maris
Location: Rhodes - Kiotari
Employment Type: Contract
Purpose
To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.
Key Responsibilities
- Operates the Mitsis Concierge platform.
- Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
- Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
- Collaborates with reception staff to meet guests' needs.
- Optimizes revenue through sales of concierge services.
Requirements
- Degree or Certificate in Hospitality and/or related field (preferred).
- Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
- Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
- Business fluency in spoken and written English (proficiency diploma required).
- Knowledge of an additional language would be an asset.
Skills
- Sales and business-oriented with exceptional organizational skills and attention to detail.
- Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
- Ability to build strong working relationships and have an approachable and professional manner.
- Strong initiative and proactiveness in a team environment.
Benefits
-
We offer
-
Competitive remuneration package & performance-based bonus
-
Career development opportunities within a continuously growing Group
-
Continuous training and development
-
Accommodation
-
Full board
-
Create your own career story and become part of the 5,000-member team at Mitsis Group!
-
All applications and information submitted will be treated with strict confidentiality.
Learn more about Mitsis Group and career opportunities here:
-
Mitsis Group
-
Careers | Mitsis