Concierge Account Manager (R-20059)

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Essential Key Responsibilities

• Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong, positive relationships with clients

• Retain and grow customer’s annual spend through an expanded product or service-related relationship by providing world-class, in-depth service

• Manage a customer’s Dun & Bradstreet credit file on their behalf, helping them to achieve their business objectives in relation to their credit file, and identify other Dun & Bradstreet services and solutions to help grow their business

• Complete a needs-based assessment with a customer in order to develop insights into the challenges faced by the customer organization; provide recommendations based on connection points to Dun & Bradstreet data in a non-technical manner

• Establish a plan of action to be taken on behalf of the customer to maximize opportunities to improve the accuracy of their risk-related scores and ratings

• Coach and consult Concierge customers on the basics of building a credit policy, interpreting a business credit report, guidance on steps to become a government contractor, and advice on how to separate business and personal

• Assist in the interpretation of credit reports to help evaluate prospective vendors, customers, or business partners, to help determine whether to do business with a company and what level of credit to extend

• Additional duties as assigned

Education and Experience

• Years of Relevant

Experience

• 4 to 6 years

• Bachelor's Degree: Required

• Master's Degree Preferred

• Essential Skills and/or Certifications

• Minimum of four (4) years of experience with business credit management

• Highly driven, focused and committed with a proven track record of consistent sales achievement

• Proven ability to work independently as well as a member of a team with flexibility to adapt and

• manage change effective in an ever-changing environment

• Ability to manage and report on opportunities throughout the various stages within the sales

• pipeline; Salesforce expertise a plus

• Ability to operate in a high velocity, metrics driven sales organization

• Positive “can do” attitude, sense of urgency and strong desire to be successful

• Strong phone presence with active listening, negotiation and closing skills

• Excellent verbal and written communications skills

• Show an ownership mindset in everything you do; be a problem solver, be curious and be

• inspired to take action, be proactive, seek ways to collaborate and connect with people and teams

• in support of driving success

• Continuous growth mindset, keep learning through social experiences and relationships with

• stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies

• through structural courses and programs

• Key Stakeholders

• External Clients, Pre-sales, Account Managers, Client Success, Marketing, Data, Product, Delivery and

• Customer Service Team members

• Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time

• Ability to handle pressure, stressful conditions, and conflict resolution

• Ability to work day, evening and/or weekend hours as needed

• Regular attendance in the office

• Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.

• Up to 16 weeks 100% paid parental leave after one year of employment.

• Paid sick time to care for yourself or family members.

• Education assistance and extensive training resources.

• Do Good Program: Paid volunteer days and donation matching.

• Competitive 401k with company matching.

• Health and wellness benefits, including discounted Wellhub membership rates.

• Medical, dental and vision insurance for you, spouse/partner and dependents.

• All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Accommodations information for applicants with disabilities is available on request.