Computer Systems Technician

Job title: Computer Systems Technician

Job Summary

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Computer Systems Tech is more than just a modern day electrical technician. They provide hardware support to multiple lines of businesses. The Computer Systems Tech might respond to a point of sale call, park ticketing booth, a time clock concern and even an IOS device call. The Computer Systems Tech is expected to resolve trouble tickets assigned to them by the end of each shift. The Computer System Tech might be expected to complete work alone or in a team environment, all the while supporting guests and clients, so strong guest service skills are a must. The field service position may include work from elevated platforms and confined spaces throughout the Walt Disney World Parks and Resort property.

Responsibilities

• Perform maintenance, troubleshooting and configuring of IOS and Android devices
• Support an environment of wireless technology
• Execute desktop or laptop refreshes
• Cast members may be required to handle cleaning chemicals and supplies
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

• Valid Florida Driver’s License
• Minimum of 4 years’ experience in computer hardware support
• Experience with Mac OS, Mobile Device Management (MDM), Windows 7 and 10 operating systems
• Ability to handle confidential information
• Possess HP Desktop/Notebook and IBM Lenovo Certifications or ability to obtain in 90 days of hire
• Experience installing and troubleshooting NCR and DLI Point of Sale equipment
• PAX, Tap to Pay, etc
• Ability to lift up to 50 pounds
• Excellent written and interpersonal communication skills
• Proficiency in standard office software programs and mobile electronic devices

Preferred Qualifications:

• COMPTIA Network+ Certification, MCP Microsoft Windows 7 Professional, HP and Lenovo Certification

Required Education:

• Associate’s degree in Computer Science, Computer Engineering, Electronics, or equivalent work experience

Additional Information:

Schedule Availability:

• Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Schedules and start times are subject to vary.

• ©Disney is an equal opportunity employer. Drawing Creativity from Diversity

• The pay rate for this role in Florida is $40.49 per hour.

• Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

About Walt Disney World Resort:

• Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

• The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

• This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

• Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

• DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

• The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

• Having technical issues? View the FAQs for help.

• Hiring Process

• Where Does Your Story Begin?

• Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

• Be Part of the Story

• There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

• The Next Chapter

• Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

• Explore this Location

• Lake Buena Vista, FL

• Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.