Computer Systems Specialist I

Position Title

Computer Systems Specialist I

Position Category

Staff (Non-Exempt)

FLSA

Non-exempt

FTE

1

Location

Thousand Oaks

University Background

The mission of California Lutheran University is to educate leaders for a global society who are strong in character and judgment, confident in their identity and vocation, and committed to service and justice. Founded in 1959 in beautiful Ventura County, the university has an enrollment of about 4,000 undergraduate and graduate students who come from across the nation and around the world from a diversity of backgrounds, cultures and faiths. As a federally recognized Hispanic-Serving Institution, Cal Lutheran is looking for candidates with a dedication to and success in working in diverse communities. The university is committed to an inclusive learning and work environment that values individual differences and respects each person’s dignity.

Basic Function

Reporting to the Manager of Information Technology, the Computer Systems Specialist I provides technical support by deploying, maintaining, and troubleshooting computer hardware, software, peripherals, and network connectivity across campus. This role supports California Lutheran University students, employees, and affiliates according to established policies and procedures. This position delivers day-to-day technical support for core campus technologies and collaborates with experienced specialists on complex or cross-system issues.

Representative Duties

• Maintains, installs, configures, and troubleshoots Windows, macOS, iOS, and Android hardware, software, and peripherals, including business productivity applications, instructional software, email clients, and endpoint management tools. E
• Provides responsive customer support via phone, email, ticket queue, or in person; diagnoses hardware, software, and network connectivity issues, and logs all work accurately in the IT ticketing database. E
• Performs computer setup, workstation imaging, hardware upgrades, and physical desktop movement across campus for faculty, staff, and computer labs. E
• Provides basic end-user orientation and instruction on standard university software applications, classroom display setups, and common peripheral equipment. E
• Performs routine health checks, software cleanup, and hardware upkeep for computer labs, public printing stations, and shared campus kiosks. E
• Assists with hardware, peripheral, and network-related infrastructure maintenance and component repairs; coordinates with external vendors for warranty replacements and hardware repairs as needed. E
• Monitors and troubleshoots basic service availability for local servers, network print queues, or client-side application connections under the direction of senior IT staff. E
• Performs identity verification and basic account support by troubleshooting One-Time Password (OTP) and MFA delivery issues and assisting users with self-service or guided password resets under established security guidelines. E
• Compiles and maintains clear internal technical notes and hardware configuration logs. E
• Assists in maintaining accurate inventory records of university-owned computer hardware, software licenses, and peripheral assets. E
• Assists with research and implementation of computer hardware and software; maintains awareness of technological advances and knowledge of current hardware, software and network technologies.
• Identify and remove viruses, adware, spyware, and other malicious software using antivirus tools and security software guidelines.
• Assists in IT deployment projects, lab refreshes, and technology upgrades as assigned.
• Performs related duties as assigned.

E=Essential Duties

Knowledge Of

• Windows, macOS, iOS, and Android operating systems.
• Productivity and collaboration suites, including Microsoft 365, Google Workspace, and Adobe Creative Cloud.
• Email clients, including Outlook, Apple Mail, and Gmail.
• Computer hardware architectures, internal components (e.g., RAM, storage drives, power supplies, GPUs), and peripheral devices.
• Basic understanding of endpoint management and OS deployment tools (e.g., SmartDeploy, Jamf).
• Basic local area network (LAN), wide area network (WAN), and wireless (Wi-Fi) connectivity concepts.
• Networked and USB printers, multi-function scanners, and public printing infrastructure.
• User identity verification and MFA/OTP authentication concepts.
• Proper technical documentation, hardware inventory tracking, and ticketing system best practices.
• Oral and written communication skills

Ability To

• Communicate technical information clearly to non-technical end users.
• Deliver technical support in person, via phone, email, and remote assistance tools.
• Work independently with minimal supervision.
• Read, interpret, and apply technical documentation and manuals through written and verbal communication.
• Establish and maintain collaborative, effective working relationships with colleagues, department heads, and campus constituents.
• Plan and execute resolutions for technical issues related to computer software, hardware, and networks.
• Act as a technical liaison to understand user needs and recommend solutions.
• Prioritize tasks and manage workload effectively in a fast-paced environment.
• Adapt to flexible working hours, including occasional evening or weekend support.
• Maintain a valid driver’s license and operate a vehicle to conduct work.

Minimum Qualifications

Associate degree (or two years of college-level coursework) in Information Systems, Computer Science, Management Information Systems (MIS), or a closely related field, and one year of hands-on experience installing, maintaining, and troubleshooting computer hardware, software, and network systems; or an equivalent combination of education and experience.

Preferred Qualifications

• Bachelor’s Degree
• Relevant industry certifications

Licenses and other requirements

Valid California Driver’s License

Physical Abilities

• Communicate effectively in person, by telephone, and in writing.
• Operate a computer and standard office productivity machinery, including printers, scanners, and hardware tools.
• Remain in a stationary position for extended periods while working at a computer workstation or desk.
• Position oneself (e.g., stoop, kneel, crouch, reach) to install, connect, store, or retrieve computer equipment and files.
• Lift, carry, push, or pull moderately heavy objects.
• Operate a motor vehicle to conduct work.

Environment

Indoor environment; constant interruptions; ability to work flexible hours; subject to operating a vehicle to conduct work.

Hiring Range

$27- $29