About this role
Computer Support Specialist
Leidos is seeking a Computer Support Specialist to join our team at the Pentagon in Arlington, VA. In this role, you will support end user hardware, asset and configuration management, and secure communications systems. You'll play an important role in maintaining reliable IT infrastructure while providing technical support to mission critical operations.
Primary Responsibilities
- Install, configure, and maintain hardware and software within desktop computing environments, including thick client workstations, thin clients, VoIP phones, and video teleconferencing systems.
- Perform network switch patching and configuration.
- Ensure security patches are current and successfully applied.
- Develop test specifications and procedures.
- Assist with the design, engineering, installation, configuration, accreditation, and scheduling of voice and video communication systems.
- Support asset management activities, including inventory, relocation, repair, removal, and destruction of equipment.
- Troubleshoot and resolve technical issues while responding to emergent support requirements in an effective and timely manner.
- Deliver training to rotating military personnel on system configuration, hardware repair, and secure audio and video communications to enhance technical proficiency.
Required Qualifications
- Bachelor degree with 1+ year of experience, Associate degree with 3+ year of experience or a High school diploma / GED with 5+ years of experience.
- Active TS/SCI clearance in DISS and required program access.
- One of the following certifications:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- BICSI ITS Installer 2 (Fiber Optic) certification within six months of hire
- CISSP
- CASP
- Experience supporting Windows, Linux, and Unix based infrastructure.
- Experience using ServiceNow Action Request System or an equivalent ticketing system.
- Proficiency with Microsoft business tools.
- Familiarity with Microsoft System Center Configuration Manager (SCCM).
- Excellent oral and written communication skills.