About this role
About the Role The Computer Consultant I in Information Technology Services (ITS) provides IT support to users across university departments and divisions. IT support roles include desktop, laptop, mobile device, printer, and application support, and the role also assesses and makes recommendations for procurement of technology equipment for staff. The position works collaboratively with staff on IT projects as assigned. What You'll Do
- Use computing concepts, documented procedures, and knowledge of SU’s systems to address a wide variety of IT support requests, including general hardware and software break/fix and hardware and software installation.
- Effectively prioritize incoming support tickets, coordinate and schedule with users, and provide cross-unit support as requested by supervisor.
- Collaborate with staff on IT projects as assigned. What We're Looking For
- Bachelor’s degree or equivalent plus 1-3 years relevant experience in information technologies/computer science as necessary.
- Specialized knowledge includes a moderate understanding of networking, IT hardware, software and how it interacts with the operating system, printer and printing capabilities, cell technologies as they pertain to the support client devices, and mobile computing platforms.
- Familiarity with commonly used artificial intelligence (AI) tools and platforms, including generative AI assistants, AI-powered productivity features within standard enterprise applications (e.g., Claude, ChatGPT, Copilot), and AI-enhanced support and automation tools. Nice to Have
- Optional/preferred qualifications related to AI-enabled support and automation tools (beyond the basics listed above). Compensation & Benefits
- Pay Range: $23.16 - $25.00 per hour.
- On-campus presence required; Syracuse University location in Syracuse, NY. Remote work arrangements are limited in accordance with University policy.