About this role
Complex Motor Claims Adjuster
What we’re looking for:Relevant experience in motor bodily injury/liability claims handing experienceA knowledge of legal / regulatory and litigation / procedural requirements for their line of businessExperience in effectively following up on recommendations from technical claims audits and continuous claim handling improvementGood communication skills, both written and verbalTime management – ability to manage and prioritize workload and diary management.Ability to contribute effectively within a team environment.Ability to work with claims stakeholders to effectively direct claims strategy.A track record in building relationships with clients and brokers.
About the role
What you need to know:Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.Work with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation.Internal stakeholder communication where requiredStrive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processesContribute to maintenance of best practice procedures for Liability Complex claims, consistent with global best practice.Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims.Handle complex claims allocated within agreed level of authority limitTimely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expenseEffective communication of key Complex claims and liability portfolio messages to internal stakeholders.Financial control through consistent reserve and other financial transaction disciplineAccurate and consistent policy interpretationBasic specialist knowledge in liability technical claims topicsPolicy language skills enabling accurate and consistent policy wording interpretation
We offer
At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a competitive salary along with annual performance related bonus and a range of employee benefits and resources that help you protect what matters most; a company funded health care scheme, a competitive holiday allowance with an additional two company days per year, automatic enrolment into a generous defined contribution pension scheme, smarter travel options such as bike to work and tax saver travel scheme, staff discounts and wellbeing initiatives. We provide a variety of leaves for personal, health, and family needs. We also offer volunteer days, for example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Additional information
We are an Equal Opportunity EmployerIt has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Functional Area:CL - ClaimsAIG Europe S.A. (Ireland branch)