Complex Guest Experience & Events Coordinator

Complex Guest Experience & Events Coordinator

This role will support Front Desk operations across AC Hotel and Home 2 Suites properties, helping ensure every guest feels warmly welcomed and well cared for. As our group business, events, and community engagement grow, this position will evolve to support revenue-generating opportunities. This is an exciting opportunity to contribute to exceptional guest experiences while helping build lasting relationships and support the continued success of both properties.

Description

Key Responsibilities

• Front Desk Operations

• Provide Front Desk coverage at both properties, creating a warm, welcoming, and seamless experience for every guest.

• Lead by example, bringing genuine care, professionalism, and a passion for hospitality to every guest and team interaction.

• Take ownership of onboarding and training new Front Desk associates, helping them feel confident, supported, and prepared to deliver exceptional service.

• Introduce new team members to our core values, property management systems, and service standards.

• Coach associates in the hospitality-focused communication and interpersonal skills that turn everyday interactions into memorable guest experiences.

• Group Experience & Event Coordination

• Partner with the Area Director of Sales to support property tours, group arrivals, and on-site client experiences.

• Help create memorable, personalized experiences that reflect each client’s needs and showcase the distinct character of our properties.

• Create thoughtful, personalized touches for each group—such as customized welcome materials and tailored check-in presentations—that help guests feel recognized and welcomed.

• Bring creativity and a guest-first mindset to each interaction, helping our properties stand out and build lasting client relationships.

• AC Hotel F&B Programming & Community Engagement

• Build a loyal local following for the AC Hotel’s food and beverage outlets by creating engaging experiences that encourage repeat visits and drive revenue.

• Develop, promote, coordinate, and host recurring events—such as bingo, trivia, and live music—that appeal to both hotel guests and the local community.

• Create compelling marketing materials and event promotions that highlight our outlets, attract new audiences, and support sales goals.

• Deliver warm, engaging hospitality at each event, helping guests feel welcome and encouraging them to return.

• Use strengths in marketing, event coordination, and guest engagement to create memorable experiences that support outlet performance and community connection.

Qualifications & Requirements:

• High School Diploma or GED.

• Previous front desk, hospitality, or customer service experience preferred.

• Strong communication and interpersonal skills with a guest-first mindset.

• Intermediate to advanced computer proficiency, ability to use Microsoft 365.

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

• Team Player: Works well as a member of a group (Preferred)

• Ability to handle multiple tasks in a fast-paced environment.

• Must be detail-oriented, organized, and reliable.

• Maintain a professional appearance.

• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

• This is a full-time year-round position. Flexible scheduling required, including nights, weekends, and holidays.

• Why Join Us?

• Work in a vibrant, resort environment with a supportive team.

• Competitive pay and employee perks.

• Gain valuable experience in hospitality and guest services.

• Be part of a fun and engaging resort community.

• If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!

• EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

• Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.

• AC Hotel Tuscaloosa Downtown

• Hotel with 120 Rooms

• A European-inspired hotel in downtown Tuscaloosa

• Experience an upscale stay in the heart of the city. Conveniently located in downtown Tuscaloosa, our hotel is just minutes from attractions like the Riverwalk, the Amphitheater, and the University of Alabama’s Bryant-Denny Stadium. Try local cuisine within walking distance, including DePalma’s Italian Café and Chuck's Fish. After a full day, surround yourself in luxury and comfort in a spacious room with complimentary Wi-Fi, a smart TV, premium toiletries, and a plush bed. Our European-inspired breakfast will provide a perfect start to your day. Stay active in our 24-hour, state-of-the-art fitness room. Meeting rooms and Media Salons are available. Hosting an event? 5th On Sixth, our stylish rooftop event space, provides your guests with gorgeous views of Tuscaloosa for celebrations, corporate gatherings, or game day get-togethers.