About this role
Complex Claims Examiner- Federal Workers Compensation
Locations GA-Atlanta KS-Lenexa NJ-Parsippany TX-Houston NC-Charlotte View All 9 Locations
Time type Full time
Posted Yesterday
Job requisition id JR2603733
Join us as a Complex Claims Director/Examiner to grow your career at the forefront of Federal Workers Compensation insurance.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
- Focused on Workers Compensation within the Federal jurisdiction, this role is an ideal opportunity to develop your expertise in handling and investigating Defense Base Act claims. The aim is deal with claims through a proactive, best practice approach, in line with AIGs quality standards.
- Utilize investigation, claim handling, litigation, and negotiation skills to ensure timely cost- effective claim settlements and protect recovery rights when applicable.
- Provide prompt effective customer service to differentiate AIG from our competitors
- Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, injured workers or their legal representatives. We want you to build effective relationships with internal and external customers, while acting as a point of referral.
- You will also proactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line with our clear guidelines.
- Claims could be of unlimited value but utilize independent decision making with reserve and settlement authority up to $500,000.
- Provide mentoring and technical guidance to Claim Representatives
- In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting.
What you’ll need to succeed
- Knowledge of legal / regulatory and litigation / procedural requirements for Federal Workers Compensation claims.
- Specialist knowledge of Defense Base Act claims is preferred.
- Proven experience in settlement evaluation and negotiation.
- Policy language skills enabling accurate and consistent policy wording interpretation.
- Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.
- Strong communication, time management, administrative and report-writing skills.
Ready to step up to new challenges? We look forward to reviewing your application. Veterans encouraged to apply.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].
Functional Area:
CL - Claims
AIG Claims, Inc.
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As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible.
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