Complaints specialist

Complaints specialist

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Key Areas of Responsibilities:

• Gathering information, analyzing data, and reviewing relevant documentation to understand the root cause of the issue.
• Maintaining accurate records of complaints, investigation findings, and resolutions.
• Handling complaints in line with company policies, procedures, and relevant regulations.
• Identifying and escalating complex or high-profile complaints to appropriate personnel or departments.
• Excellent verbal and written communication skills are essential for interacting with customers and colleagues.
• Ability to analyze complex situations, identify root causes, and develop effective solutions.
• Proficiency in using relevant software and systems for record-keeping and communication.
• Maintaining composure and effectiveness while handling a high volume of complaints or dealing with challenging situations.

Required Skills and Expectations

• Accountable for results,
• Innovate and drives for solutions,
• Ability to deal with ambiguity,
• Critical thinking & Problem solving skills,
• Team player and customer / results oriented,
• Ability to meet deadlines and effectively deal with workload,
• Ability to accurately communicate ideas, facts and technical information.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link (opens in new window)

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice (opens in new window).

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