Complaints Officer
About this role
Complaints Officer
Job Description We’re looking for a dedicated and detail-oriented Complaints Officer to join our Fraud and Scams Complaints team in São Paulo. You’ll investigate FinCrime related customer complaints, ensure timely and fair resolutions. This is your chance to make an impact on customer satisfaction and help shape Wise's internal processes for the better. The Complaints team exists to ensure we treat customers fairly and protect the company from regulatory, financial and reputational risk. We right wrongs through fairness, accountability and transparency.
Your responsibilities Investigating complaints: providing fair and transparent outcomes. Working across multiple teams: communicating with relevant product/operational teams to ensure a comprehensive understanding of cases. Consistently hitting SLAs: consistently handling cases within the deadlines.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.