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Complaints Officer
Wise
remote
Brazil
About this role
Wise
Description
- The main role of a Complaints Officer is investigating customer complaints and providing the customers with a final response in a timely manner.
- As a Complaints Officer you will ensure that customers receive the fairest possible outcomes to their complaints in the necessary timeframe.
- The role requires understanding of our regulatory obligations and different jurisdictions when it comes to complaints handling, and working efficiently while handling multiple complaints at once.
- While working with these complex complaints the Officer will work closely with stakeholders, all servicing teams and their team leads.
- The Complaints Officer has a great overview of the customer experience and is able to provide valuable feedback to our internal teams. This is a crucial part of the daily duties that helps Wise improve our product and our internal processes.
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