About this role
Job title: Complaint Manager
About the Role Boston Scientific is seeking a Complaint Manager to support the product complaints process across multiple locations. The role will require collaboration with diverse teams to ensure effective issue resolution and high-quality customer outcomes.
What You'll Do
- Lead and coordinate product complaint investigations and ensure timely resolution across multiple sites.
- Collaborate with Quality, Regulatory, and Operations teams to ensure compliant handling and documentation of complaints.
- Support data analysis of complaints, trend reporting, and CAPA initiation where appropriate.
What We're Looking For
- Experience in quality, complaint handling, or regulatory environments (medical devices preferred).
- Strong cross-functional collaboration and data-driven problem-solving skills.
- Excellent communication, organizational, and project management abilities.
Nice to Have
- Experience with CAPA processes and risk management.
- Familiarity with FDA/ISO medical device regulations.
Compensation & Benefits
- Benefits not specified in the posting.