About this role
Complaint Feedback and Accountability Mechnism Officer at Lindii Peace Foundation (LPF)
Lindii Peace Foundation (LPF) is a Non-Profit and Non-governmental Organization in Nigeria which was registered as a corporate body with the Corporate Affairs Commission on the Eleventh (11th) day of July, 2014.
Complaint Feedback and Accountability Mechnism Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 - 5 years
- Location Borno
- Job Field NGO/Non-Profit
- The CFAM Officer will help ensure that affected populations, programme participants, and other stakeholders have safe, accessible, confidential, and appropriate channels to provide feedback, raise concerns, and submit complaints about the organization's activities, staff conduct, services, and assistance. The post holder will support the timely receipt, documentation, referral, follow-up, and resolution of complaints and feedback in accordance with organizational policies, safeguarding standards, confidentiality requirements, and applicable donor commitments.
- The successful candidate will work closely with programme teams, the Monitoring, Evaluation, Accountability and Learning (MEAL) function, safeguarding focal persons, field staff, and community representatives to promote meaningful participation, transparency, responsiveness, and continuous improvement in programme delivery.
KEY RESPONSIBILITIES
- Complaints and Feedback Mechanism Management
- Support the establishment, implementation, and continuous improvement of the organization's Complaints, Feedback and Accountability Mechanism across programme loc