Community Support Staff

Job Posting

Job Title: Community Support Staff

Location: Maiduguri, Borno

Unit: Community &Ecosystem

Job Purpose

• The Community Support staff provides day-to-day support to community members and coworking users, ensuring excellent service delivery and member satisfaction.

Key Responsibilities

• Provide front-line support to community members
• Assist with coworking space operations
• Support community events and activities
• Handle member inquiries and requests
• Maintain coworking space cleanliness and organization
• Support member onboarding processes
• Monitor space usage and availability
• Assist with community communications
• Support event setup and logistics
• Maintain community records and documentation.

Key Performance Indicators

KRA 1: Member Service and Support:

• Provide excellent service and support to community members ensuring high satisfaction.

Key Activities:

• Respond to member inquiries and requests
• Provide day-to-day member support
• Address member concerns and issues
• Ensure member satisfaction
• Success Metrics: Member satisfaction, response time, issue resolution

KRA 2: Coworking Space Operations:

• Support coworking space operations ensuring optimal space management and utilization.

Key Activities:

• Monitor space usage and availability
• Maintain space cleanliness and organization
• Support space setup and configuration
• Ensure space quality and standards
• Success Metrics: Space utilization, cleanliness standards, operational efficiency.

KRA 3: Event and Activity Support:

• Support community events and activities ensuring successful execution.

Key Activities:

• Assist with event setup and logistics
• Support event execution
• Handle event-related tasks
• Ensure event quality
• Success Metrics: Event support quality, task completion, event success.

KRA 4: Member Onboarding and Administration:

• Support member onboarding and administrative processes ensuring efficiency and accuracy.

Key Activities:

• Support member onboarding processes
• Maintain member records
• Handle administrative tasks
• Ensure process efficiency
• Success Metrics: Onboarding efficiency, record accuracy, process compliance.

Qualifications

Required Qualifications and Experience:

• High School Diploma or equivalent; Bachelor's degree preferred
• 1-2 years of experience in customer service or hospitality
• Experience in coworking or community spaces preferred
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work flexible hours including evenings and weekends

Skills and Competencies:

• Customer service
• Communication skills
• Problem-solving
• Multitasking
• Event support
• Technology proficiency.

Application Closing Date

Not Specified.