About this role
About the Role Community Specialist who moderates Community discussions, triages social media inquiries, and helps track and grow customer engagement. This role also involves creating and delivering customer-facing materials through the Brightspace Community for D2L’s global client base, and collaborating across teams to improve the community experience. What You'll Do
- Monitor, respond to, and triage customer questions through various types of social media
- Identify key Community contributors (internally and externally) to develop Engagement Programs
- Lead project tasks to completion and according to defined timelines
- Use a variety of business tools to assess and propose data informed actions to support Community health and engagement
- Evaluate and contribute to design of customer journey map informed Community experiences
- Develop learning resources across a variety of Community managed spaces What We're Looking For
- Corporate Communications (Internal and External)
- Community Engagement
- Project Management
- Data Analysis
- User Experience Design
- Working Collaboratively
- Knowledge Management
- Acumen with Artificial Intelligence tools
- Experience with Community platforms and social media communications for a large organization
- Prior experience with Brightspace, HTML, CSS, Salesforce, Twitter are assets
- 2-3 years prior experience in Customer Service
- Strong organizational and tracking skills Nice to Have
- Prior experience with Brightspace course creation
- HTML and CSS proficiency
- Salesforce experience
- Twitter experience
- Experience working as part of large-scale project teams Compensation & Benefits Base Salary Range CAD 54,000—CAD 67,000 per year. This role may be eligible for Wellness Subsidy, Equity Grants, Variable Incentive, and more.