Community Partnership Associate

Summary

We are seeking a dedicated Community Partnerships Associate to assist the Community Partnerships Lead in expanding the reach and impact of Community Shield, IJM Global's comprehensive platform for managing security and incidents across estates, offices, and communities. This pivotal role involves executing daily operations focused on connecting with potential clients, guiding them through the onboarding process, delivering user training, and nurturing long-term relationships with our partners to ensure the platform's success.

Responsibilities

• Identify and engage with potential estates, resident associations, office buildings, and community groups that would benefit from the Community Shield solution.

• Schedule and conduct sales meetings and product demonstrations for both yourself and the Community Partnerships Lead.

• Conduct site visits to estates and attend community gatherings to present the features and value of Community Shield.

• Facilitate the setup of new community accounts on the application, ensuring residents, security teams, and estate management are properly registered.

• Deliver comprehensive training sessions for residents, security staff, and facility managers to ensure proficient app usage.

• Monitor post-launch activity to verify that communities are actively utilizing the platform.

• Serve as the primary point of contact for existing partners, addressing their inquiries and resolving operational issues promptly.

• Escalate complex technical or strategic matters to the Lead or technical support team when necessary.

• Collect user feedback and insights to share with leadership and the product development team.

• Maintain accurate and current records of the sales pipeline and partner information.

• Generate weekly performance reports detailing outreach efforts, onboarding progress, and application usage statistics for the Community Partnerships Lead.

Requirements

• Possession of an HND, or a university degree in Business, Marketing, Communications, or a closely related discipline.

• Between one and three years of professional experience in sales, customer success, community relations, or field marketing.

• Strong public speaking abilities with the confidence to address groups, estate executives, and residents effectively.

• High proficiency with mobile devices and applications, along with the ability to teach others how to use these tools.

• Exceptional organizational skills, persistence, and a willingness to travel and work across Lagos.