Community Manager

About the Role The Community Manager is responsible for fostering and growing an engaged player community by executing the brand's community strategy. You will collaborate with the Community Developer and cross-functional teams to drive engagement and gather actionable feedback from players. What You'll Do

• Communicate with players through social media channels and create engaging digital content
• Drive player feedback within the organization and collaborate with Community Development, Social Media, Production, and Marketing to align priorities and messaging
• Collaborate on defining and executing the community strategic plan driven by the Community Developer and broader brand team
• Create player-facing resources and interface with internal production resources to produce assets
• Help identify key influencers and leverage them to evangelize the brand/game
• Assess and report on the community's pulse and communicate status to cross-functional partners
• Devise and manage contests and events and oversee prize delivery
• Develop initiatives to encourage user-generated content and strengthen player loyalty
• Work with various teams to ensure messaging consistency and alignment What We're Looking For
• Passion for gaming and digital communication; experienced in managing online communities
• Strong understanding of live-service games, social media trends, content creation, and community engagement best practices
• Experience: 2+ years in Community Management or related fields; proven moderation experience
• Experience using community and social media management tools (Discord, Reddit, Sprinklr, Hootsuite, Sprout Social)
• Knowledge of social platforms (Discord, TikTok, Instagram, X, YouTube, Twitch) and content trends
• Excellent written and verbal communication with adaptable tone
• Experience in fast-paced, cross-functional, globally distributed environments Nice to Have
• Experience in video game, entertainment, or digital media industry
• Knowledge of live-service games and community lifecycle management
• Experience supporting influencer, creator, or ambassador programs
• Familiarity with video editing and multimedia content production
• Experience managing crisis communications or high-volume online communities