About this role
About the Role Workspace Studio brings AI-powered agentic automation directly into Google Workspace, enabling users to automate complex tasks and workflows using natural language and integrations with various tools. VALCE T@lent Solutions is seeking a passionate and proactive Community Manager (TVC) to nurture and grow the Workspace Studio community. The role serves as the bridge between users and internal teams, fostering a vibrant, engaged, and supportive ecosystem, managing our presence on Google Chat, Discord, and other relevant forums to ensure users feel heard, supported, and excited about Workspace Studio. What You'll Do
- Community Engagement: Monitor, moderate, and actively engage with the Workspace Studio user community across designated channels (e.g., Google Chat spaces, Discord server, potential future forums). Foster a welcoming, inclusive, and collaborative environment.
- Escalation Management: Identify and escalate complex issues, bugs, and feature requests to the appropriate internal product, engineering, or support teams. Track escalations to ensure resolution.
- Feedback Synthesis: Gather, synthesize, and relay feedback to internal product teams to drive improvements for Workspace Studio.