Community Manager (Real Estate)

Community Manager (Real Estate)

We are recruiting to fill the position below:

Location: Lagos

Employment Type: Full-time

About the Role

• We are looking for a friendly, organised, and proactive Community Manager to manage our online and offline community, build relationships with our audience, and improve the way people interact with our brand.
• The ideal candidate must be good at communicating with people, responding to enquiries, building trust, and creating a positive experience for our clients and potential customers.
• The person will serve as a link between the company and its audience, ensuring that enquiries, complaints, feedback, and other customer concerns are properly attended to.

Key Responsibilities

Community Engagement:

• Manage and engage the company's online community across Instagram, Facebook, WhatsApp, TikTok, and other platforms.
• Respond to comments, messages, and enquiries in a polite and timely manner.
• Engage followers through interactive posts, polls, questions, and discussions.
• Build and maintain good relationships with followers, clients, and potential investors.
• Encourage conversations and create a welcoming online community.

Customer Relations and Enquiries:

• Attend to enquiries from people interested in buying, selling, or investing in properties.
• Provide basic information about available properties, locations, prices, and payment plans using approved company information.
• Direct serious enquiries and potential buyers to the sales team.
• Follow up on enquiries where necessary.
• Ensure customers receive a good experience when communicating with the company.
• Handle complaints professionally and direct issues to the appropriate department.

Community Building:

• Develop ways to grow the company's community and attract the right audience.
• Build relationships with existing clients and potential customers.
• Encourage referrals, reviews, testimonials, and customer feedback.
• Help create a community where people can learn about real estate, property investment, and the company's services.
• Maintain relationships with clients even after they have completed a property purchase.

Social Media Support:

• Work with the content and marketing team to ensure consistent communication with the audience.
• Share important company updates, property information, events, and announcements.
• Monitor conversations and discussions about the brand online.
• Identify common questions and concerns from the audience and share them with the relevant team.
• Ensure that the brand maintains a professional and friendly online presence.

Client Support and Follow-up:

• Check in with existing clients when necessary.
• Keep clients updated on relevant company activities and property developments.
• Assist with organising client engagement activities, events, webinars, and property inspections.
• Maintain good communication with clients and help strengthen customer loyalty.

Monitoring and Reporting:

• Keep records of enquiries, complaints, feedback, and community activities.

• Monitor audience engagement and community growth.

• Identify common customer questions and report them to management.

• Provide regular reports on community activities and customer feedback.

• Suggest ways to improve customer experience and engagement.

• Requirements and Qualifications

• Good communication and interpersonal skills.

• Must be friendly, approachable, and good at relating with people.

• Must have good writing and speaking skills.

• Must understand how social media platforms work.

• Must be comfortable communicating with customers online and offline.

• Must be organised and able to manage multiple conversations.

• Must be patient and able to handle difficult conversations professionally.

• Must have good problem-solving skills.

• Previous experience in customer service, community management, or social media management is an added advantage.

• Knowledge of the real estate industry is an added advantage.

The Ideal Candidate:

We are looking for someone who:

• Enjoys interacting and connecting with people.
• Can communicate professionally and confidently.
• Is patient, respectful, and attentive to details.
• Knows how to build trust and maintain relationships.
• Can handle customer complaints without being rude or defensive.
• Is proactive and does not wait to be told everything.
• Understands the importance of good customer service.
• Can represent the company positively at all times.

Salary

N150,000 monthly.

Application Closing Date

4th December, 2026.